Privacy Policy

Fidget Feet Aerial Dance Theatre is dedicated to protecting the privacy of those that use our
services. Fidget Feet Aerial Dance Theatre is the data controller for your personal data and
will ensure it is used and stored in accordance with the Data Protection Act 1998, the
Privacy and Electronic Communications Regulations (2003) and as of the 25th May 2018, the
EU General Data Protection Regulations (EU 2016/697).
Our Privacy Policy is set out below. Please read this with care as it describes how we will
collect and process your data. This policy may change from time to time so please check it
Who We Are
Fidget Feet are our Ireland’s leading aerial dance company.  We’re strategically funded by the Arts Council of Ireland.
The Personal Data We May Collect
When you engage with Fidget Feet as an audience member, donor or
participant, we may collect your information. To help us deliver the services you request, we will
keep information which identifies you, such personal information could include: your name,
address, phone number, email address, booking history, donation activity, IP (internet
protocol) address, gender, date of birth, job information, contact preferences and access
requirements. These interactions may occur online, in person or over the phone.
We may also keep sensitive information such as card payment details – please note we do
not receive actual card details as this is handled by Stripe.
How & Why We Collect & Process Your Personal Information
We only collect data that is necessary to our business. We collect and process your
information to carry out our business, provide a service and/or carry out a contract for you,
when we have your consent, where we have legitimate interest and/or when we have a
legal obligation to do so.
We do this in the following ways, when you:
• Book tickets, merchandise, membership or make a donation
• Visit our websites:
• Sign up to our mailing list
• Participate in a workshop or project
• Attend a fundraising event or take a complimentary ticket to a performance or event
• Give us your access requirements
• Register for the Irish Aerial Dance Fest (IADF)
• When you use customer support through social media and engage with us via social
media. We also collect and track anonymised data on our social media audiences to
better understand the people who engage with us online
• Enter competitions
• We also collect data via publicly available information such as: Google, publically available social media sites for example Facebook
This is not an exhaustive list and we may retain different types of information for different
individuals based on the service we are providing.

How We Use & Process Your Data
• To fulfil ticket, merchandise, donation and membership bookings and requests
• Via email for marketing and fundraising campaigns, with your consent
• Via post for marketing and fundraising campaigns
• To contact you about important information about your booking
• Participants data used on class registers/emergency contact sheets
• For research and statistical analysis
• We use Stripe to process our ticketing system, and to report on your
order history, donation history, membership status, and to show trends in sales
• We use Mail Chimp to send email newsletters and keep in touch via email. We include
an opt out in all email communications from us, please click the ‘unsubscribe’ link at
the foot of the email at any time.
• We gather statistics around email opening and clicks using industry standard
technologies to help us monitor and improve any emails we send out.
• We use CCTV recording equipment in and around our venues for monitoring and
security purposes
• To detect and reduce fraud and credit risk
We may use other similar services provided by other parties, but which do not adversely
affect your rights on the terms of this notice.
We use Personal Data you give us when you purchase a ticket, membership, merchandise,
make a donation, join our mailing list or participate in a class or event to carry out
fundraising activity.
If you make a donation or become a sponsor we may ask if you would like your name to be
credited in publicity materials and donor attribution boards displayed in public areas
We may conduct further research or use profiling or wealth screening techniques to ensure
communications are relevant and timely and to provide an improved experience for our
supporters. Profiling also allows us to target our resources effectively. We do this because it
allows us to raise more funds, sooner, and more cost-effectively than we otherwise would.
When building a profile we may analyse geographic, demographic and other information
relating to you in order to understand your interests and preferences. In doing this we may
use third party sources. We build a profile using the information you have given us and
publicly available information. Data gathered from this research is stored as Personal and
Special Category Data.
The Information We Collect Through Your Use of our Website
We collect information or data about you when you visit
or browse our website anonymously. This includes:
• Your IP address, and details of which version of web browser you used
• Information on how you use the site, using cookies and page tagging techniques to
help us improve the website
• Details to allow you to access our services, for example an email address (you’ll
always be told when this information is being collected, and it will only be used for
the purpose you provide it for)
This helps us to:
• Respond to any feedback you send us, if you have asked us to
• Improve the site by monitoring how you use it
• To provide insight to enable us to deliver our business
Social Media and Digital Platforms
Depending on your settings or the privacy policies for social media services like Facebook,
Instagram or Twitter, you may give us permission to access information from those
accounts or services, such as your behaviour on these services and across our site.
Fidget Feet is not responsible for the privacy notices and practices of
other websites even if accessed using links from
We recommend that you check the policy of each website you visit and contact its owner or
if you have any concerns or questions.
We may use other similar services provided by other parties, but which do not adversely
affect your rights on the terms of this notice.
Transmitting information over the internet is generally not completely secure, and Fidget Feet cannot guarantee the security of your data.

Website Cookies
Our website uses something called cookies. A cookie is a small text file of letters and
numbers that gets put onto your computer or device when you visit a website. This allows
the site to distinguish you from other users.
A cookie isn’t a computer program it can’t read files on your computer or device, or carry
viruses and it can’t install malware. To find out more about cookies, including how to see
what cookies have been set and how to manage and delete them,
visit or
When and Why We May Share Your Personal Information To Other Organisations
Fidget Feet will never sell, rent or trade your personal data with any
third parties. We will only share your data with third parties with your consent. We will ask
for your consent to share personal information with organisations we have co-produced
work with, that you may have seen in our theatre or at another venue. These requests will
be specific to the individual organisation so that your consent decision is informed.
We use a number of data processors in order to help us provide the services you request.
These organisations are obligated to act on our instruction in relation to their use of your
personal data and do not have any control over your data in their own right. We make sure
anyone who provides a service for Fidget Feet enters into an agreement
with us and meets our standards for data security. They will not use your data for anything
other than the clearly defined purpose relating to the service that they are providing.

Keeping Your Data Secure
We store your personal data securely using suitable physical, electronic and managerial
procedures to safeguard and secure customer data and personal information. We will
ensure that any third parties we use for processing your personal data do the same. We
limit internal access to your personal data to only those who require it, and provide all our
staff with Data Protection and Information Security training. We ensure that high standards
of security and protection are met by abiding by our Data Protection Policies and
Procedures, and these are governed by the Board of Directors.

All our staff are required to protect your information, and inform you of how your
information will be used. This includes, in most circumstances, allowing you to decide if and
how your information can be shared. Everyone working for Fidget Feet
is subject to the duty of confidentiality. Information provided in confidence will only be
used for the purposes advised and consented to by the service user, unless it is required or
permitted by the law.
We will only retain information for as long as necessary. We are bound by law to retain
certain financial records, and these circumstances override our other retention periods.
We will run an annual review of our ticketing system to ensure we are only using active
data. We will ask you to check and update your contact preferences periodically so that we
know our database is up to date. You can withdraw your consent, or make changes to your
contact preferences at any time.
We make every effort to keep your personal data secure, accurate and up-to-date. If you
become aware of errors or inaccuracies or for more information on the data we may hold,
please email
Access To Your Information, Your Rights & Choices
You have the right to see the information that Fidget Feet holds about
you, and why we hold it. You also have the right to rectify any inaccurate information we
hold about you. Requests must be made in writing (not verbally). There is no fee for Subject
Access Requests. You will need to provide:
• Full name, address, email address, phone number, customer ID, so that your identity
can be verified against our records and your information located
• Copy of Photographic ID
• An indication of what information you are requesting to enable us to locate this in an
efficient manner
A request for information must be made to the appropriate person:
If you have an online account with Fidget Feet, you can amend your
personal details and contact preferences at any time by visiting our
website and logging into your account or
using the contacts details at the end of this notice. Every newsletter we send you will include
details on how to change your communications preferences or unsubscribe from future
You have the right to complain to the DPC if we have not
been able to satisfactorily resolve a problem about the handling of your personal
Further information on data protection regulations and laws can be found here: Data
Fidget Feet offices are based at Irish Aerial Creation Centre,
please address all written correspondence to the following address:
How To Contact Us
Fidget Feet, c/o Irish Aerial Creation Centre, Old Burlington Industrial Estate, Gillogue, Co. Clare, V94 EYK6, Ireland.

You can change your contact preferences at any time by contacting us.